Returns & Refunds Policy

Cancellations

• You can cancel an order any time before it is dispatched, for a full refund.
• Once an order has been dispatched, it can no longer be cancelled — but you may be able to return it (see below).
• We will not charge a cancellation fee for cancellations made before dispatch.

Return window

You may request a return within 7 days of delivery for eligible items. For items that arrive damaged, defective, or not as described, please tell us within 48 hours of delivery so we can resolve it quickly.

Conditions for a return

• The item must be unused and in its original condition, with all packaging, accessories, anti-static bags and any free items included.
• You should have proof of purchase (your order number or invoice).
• For a damaged, defective or wrong item, a photo or short video helps us process your request faster.

What can't be returned

• Items damaged by misuse, incorrect wiring, static discharge, or physical/liquid damage after delivery.
• Items returned incomplete or without their original packaging and accessories.
• Clearance or explicitly non-returnable items, where marked on the product page at the time of purchase.

How to start a return

Contact our support team with your order number and the reason for the return. We will confirm whether the item is eligible and arrange a pickup or share return instructions. Please do not ship anything back before we confirm.

Refunds and timelines

• Once we receive and check the returned item (or approve a damaged/defective claim), we approve the refund.
• Refunds are made to your original payment method. Since all orders are prepaid, refunds go back the way you paid.
• After approval, refunds are typically initiated within 2–3 working days and may take a further 5–7 working days to appear, depending on your bank or payment provider.
• If a shipping fee was charged and the return is due to our error (wrong or defective item), we refund the shipping fee too.

Replacements

For a damaged or defective item, you can usually choose a replacement instead of a refund, subject to stock. Manufacturer defects that appear later are covered under our Warranty policy.